Privacy Policy

1. Introduction

Trekmount values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, WhatsApp, or phone communications.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

a) Personal Information

We may collect the following details when you book a trip or contact us:

Full Name
Phone Number
Email Address
Address / City
ID Proof details (if required for bookings or permits)

b) Booking Information

Travel preferences
Number of travelers
Payment details (excluding sensitive banking data)

c) Technical Information

IP address
Browser type
Device information
Website usage data (via cookies)

3. How We Use Your Information

We use your information for the following purposes:

To process bookings and confirmations
To communicate trip details and updates
To provide customer support
To improve our services and user experience
To send promotional offers (only if you opt-in)
To comply with legal or regulatory requirements

4. Sharing of Information

We do not sell your personal data. However, we may share your information with:

Hotels, transport providers, and guides for booking purposes
Government authorities if required for permits or legal compliance
Payment service providers for secure transactions

All third-party partners are expected to maintain confidentiality and use data only for service delivery.

5. Data Security

We implement reasonable security measures to protect your data.
Sensitive payment details are not stored on our servers.
Despite our efforts, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience.
Cookies help us understand user behavior and improve services.
You can choose to disable cookies through your browser settings.

7. Data Retention

We retain your information only as long as necessary for business and legal purposes.
You may request deletion of your data, subject to legal obligations.

8. Your Rights

As a user, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Opt-out of marketing communications

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
Trekmount is not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental consent.
We do not knowingly collect data from minors.

11. Policy Updates

Trekmount reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with the updated date.

12. Contact Information

For any privacy-related concerns, please contact us:

📧 Email: info@trekmount.com
📞 Phone: +91-8057454470, +91-6398475213, +91-6396096682

13. Consent

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.