Refund & Cancellation Policy

1. Introduction

At Trekmount, we understand that travel plans may change due to unforeseen circumstances. This Refund & Cancellation Policy clearly explains the terms under which bookings can be cancelled and refunds are processed.

By booking with Trekmount, you agree to the terms outlined below.

2. Booking Confirmation

• A booking is considered confirmed only after receiving the required advance payment.
• The remaining balance must be paid before the trip start date as communicated during booking.
• This policy applies only to confirmed bookings.

3. Cancellation by Customer

a) Cancellation Charges

Cancellation charges depend on how early you inform us:

• More than 15 days before departure:
  Refund after deducting administrative and booking charges.
• 7 to 15 days before departure:
  50% of the total booking amount will be charged as cancellation fee.
• Less than 7 days before departure:
  No refund will be provided.
• No Show (failure to join the trip):
  No refund will be applicable.

4. Non-Refundable Components

The following components are generally non-refundable:

• Hotel bookings
• Transport arrangements (bus, taxi, etc.)
• Permits and entry fees
• Third-party services

These costs will be deducted from any applicable refund amount.

5. Cancellation by Trekmount

Trekmount reserves the right to cancel or modify a trip due to unavoidable circumstances, including:

• Adverse weather conditions
• Natural disasters (landslides, floods, etc.)
• Government restrictions or permit issues
• Safety concerns

In such cases:

• An alternative trip or rescheduling option may be offered, OR
• A partial refund may be processed after deducting actual expenses incurred

6. Refund Process

• All cancellation requests must be submitted via email or WhatsApp.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued using the original payment method or a mutually agreed alternative.
• Payment gateway or transaction charges may be deducted.

7. Rescheduling Policy

• Customers may request to reschedule their trip instead of cancelling.
• Rescheduling is subject to availability and operational feasibility.
• Additional charges may apply.
• Last-minute rescheduling may not be accepted.

8. Force Majeure

Trekmount shall not be held liable for cancellations, delays, or changes caused by events beyond our control, including:

• Natural disasters
• Weather disruptions
• Pandemics
• Government orders or restrictions
• Strikes or roadblocks

In such cases, refunds may not be guaranteed, but we will try to provide alternatives such as rescheduling or travel credits.

9. Early Departure / Unused Services

• No refund will be provided for any unused services after the trip has started.
• This includes missed accommodation, transport, meals, or activities.

10. Third-Party Services

• Trekmount works with third-party vendors for hotels, transport, and other services.
• Any refund related to such services depends on the respective provider’s policies.
• Trekmount is not liable for delays or service failures caused by third parties.

11. Important Notes

• Refund timelines may vary depending on banking and payment gateways.
• All decisions regarding refunds will be made in accordance with this policy.

12. Contact Information

For cancellations or refund-related queries, please contact us:

📧 Email: info@trekmount.com
📞 Phone: +91-8057454470, +91-6398475213, +91-6396096682

13. Acceptance of Policy

By booking with Trekmount, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.