In the event you cancel your trek, cancellation policy we follow :
Cancellation 30 days before the starting date of the trek – Refund with 10% cancellation charges.
Cancellation 20 days before the starting date of the trek – Refund with 50% cancellation charges
Cancellation less than 20 days from the starting date of the trek – No refund
HA gives you a facility in the event of cancellation due to some reason to transfer your trek (same trek and same batch) to your friend.
In case you have rescheduled your dates to another future date the cancellation policy will apply as per the original date.
Before departure, In case of harsh weather conditions, government orders, protests, landslides, snowfall or any other unforeseen circumstances, we work out the best possible alternate plans or treks, cashback provided in the form of a voucher but no monetary refunds are provided.
If a trek is cancelled at the last moment before departure date due to a natural calamity, unforeseen circumstances (like snowfall, rain, earthquake, landslides, government orders, strike, lockdown etc.),Trekmount will issue a trek voucher and if possible will provide an alternate trek.
The voucher can be redeemed up to the provided amount for the same trek or another trek in the next 365 days (1year) from the cancelled trek departure date. But no refund would be provided if you are unable to redeem in next 365 days.
Any extra expense due to any natural calamity/unforeseen circumstances (like snowfall, rain, earthquake, landslides, strike, government order, etc.), will be borne by the customer. The company will not be liable.
All above conditions applied if it gets cancelled before departure or starting date of the trek, if the package,trek, journey has been started from pickup point and anything happened after that like snowfall, forest department orders, govt. Orders, any natural calamity, in that case there is no refund provided in any form.